City-Wide Insight in Weeks, Not Years.
One Platform. Unlimited Audits.
Break the cycle of slow-moving RFPs and "artifact" reports. good sense provides the high-velocity intelligence required to fix systemic friction across every department. It’s the expert force multiplier you need to move from papering over problems to designing permanent, city-wide solutions.
Stop making temporary fixes to service delivery problems.
The Artifact Trap
Most "fixes" in city hall are just band-aids on a broken process. When a process breaks, we create 40-page guides and "navigator" roles to help residents bypass the friction. You’re left with artifacts that paper over the problem instead of designs that actually solve it.
The RFP Machine
When band-aids fail, the "RFP Machine" takes over. You wait 18 months and spend $100k for a static report that is outdated before it’s even delivered. It diagnoses one problem at one point in time, leaving you with zero visibility across the rest of the city.
Navigating your city 
should beseamless. 
Fixing it shouldn’t 
be an 18-month 
headache.
Meet the new standard for city-wide intelligence.
good sense is a high-velocity utility designed for the modern Innovation Office. It transforms your team into a diagnostic hub capable of auditing the entire city in real-time.
| Feature | The Traditional "RFP Machine" | The good sense Platform |
|---|---|---|
| Speed to Insight | 6–18 months (per department) | Report generated in minutes after user provides their documentation to the system |
| Cost Structure | $100k+ for a single, one-off project | $50k/year for unlimited city-wide audits |
| Primary Output | A static PDF "artifact" that sits on a shelf | A continuous diagnostic utility for every team |
| Methodology | Manual interviews and heavy staff lift | Manual coding and analysis of research |
| Scope | Siloed to one specific problem or dept | Cross-departmental & city-wide visibility |
From friction to fix in three simple steps.
good sense transforms the complex work of systemic auditing into a repeatable, high-velocity process. No RFPs, no manual interviews, and no 18-month wait times.
Select Your Target
Because good sense is a city-wide utility, you don’t need a new budget line-item to audit a new department. Simply select the process you want to diagnose — whether it’s a bottleneck in Business Licensing or friction in the Permit Office — and launch the audit immediately.
Capture the Evidence
Traditional consulting often depends on interviews and manual synthesis, leaving teams to comb through fragmented data and interpret findings themselves. good sense brings an evidence-based approach, synthesizing existing inputs—interviews, observations, documentation, and current process materials—to identify systemic friction with clarity and consistency. By turning scattered information into structured insight, good sense reduces bias, saves time, and surfaces patterns that interviews alone can’t fully reveal.
Implement the Design
good sense delivers a comprehensive diagnostic report—but the timeline is driven by you. As teams upload interviews, observations, process documentation, and other materials, the platform synthesizes the data in real time. Once inputs are complete, the report is generated within moments. This isn’t a static artifact to sit on a shelf; it’s a blueprint for systemic design. With clear evidence and actionable insights, your team can move from “papering over” problems to implementing lasting, high-impact fixes.
Built for every layer of City Hall
Small Business Permitting
good sense surfaces the real systemic friction behind business permitting by synthesizing the materials you already have—interviews, application data, internal documentation, and process flows
Instead of assumptions, you get clear evidence of where and why small businesses get stuck—so you can turn a multi-departmental ordeal into a more navigable, pro-growth process.
identification of redundant or conflicting requirements across departments (health, fire, zoning)
mapping of “abandonment moments” within application and approval workflows
visibility into where timelines break down across the end-to-end permitting journey
Permitting & Inspections
good sense doesn’t just map your intended workflow—it reveals how the process actually performs in practice. By synthesizing resident, developer, and staff inputs, the platform highlights where permits stall, loop, or disappear between steps.
This gives your team the clarity to redesign a permitting experience that aligns with how development actually moves.
identification of breakdowns in inter-departmental handoffs
analysis of recurring submission issues that trigger delays or rework
visibility into disconnects between plan review, approval, and inspection scheduling
Resident Public Services
From trash collection to library access, good sense helps you move beyond satisfaction scores to understand where service delivery actually breaks down. By synthesizing service data, feedback, and operational documentation, the platform reveals the root causes behind recurring issues.
So instead of helping residents navigate a broken system, you can start fixing it.
identification of access barriers across digital, language, and device constraints
root-cause analysis of recurring service requests and failure points
visibility into where information gaps prevent successful self-service
Designed for the mission.
Built for the entire city.
Scale Your Influence
Stop being a "team of one." good sense acts as your force multiplier, allowing you to run professional diagnostics across every department simultaneously. Move from managing consultants to architecting systemic change.
Evidence Over Hearsay
End the era of anecdotal complaints. Get an objective X-ray of your specific friction points to justify budget requests, silence critics, and prove your operational wins with hard data.
Measurable Modernization
Voters care about results, not "artifacts." Eliminate the RFP burden with a flat-fee feedback loop that proves your initiatives are actually working for residents in real-time.
Clean and Compliant
Replace "shadow IT" consulting with a standardized, enterprise-grade diagnostic utility. Secure, centralized, and built to run behind city firewalls with zero help-desk tickets for your team.
Our reports aren’t just generated; they are designed.
good sense is the digital distillation of 15 years of professional service design and policy expertise.
Service Design
Wisdom, Baked In
We didn’t just build an AI tool; we built a platform that thinks like a seasoned practitioner. good sense is powered by over a decade of experience in the "trenches" of city government, ensuring every diagnostic report identifies the nuances of systemic friction that generic AI would miss.
A Rare Intersection
of Expertise
Our methodology is rooted in a deep understanding of the "weird" intersections of city hall. From economic policy and land use to philanthropy and planning commission experience, our team has lived the processes we audit. We know what it’s like to manage a "broken system" because we’ve been there ourselves.
Built by Cities Reimagined
good sense is a sibling to Cities Reimagined, a firm dedicated to the premise that public services can—and should—be restorative. We bring the same level of sophisticated, institutional gravity to our software as we do to our high-level advisory work.
Start designing the solution.
It’s time to move beyond static artifact reports. Join our Early Adopters program to transform your innovation office into a high-output diagnostic hub. Get the expert insight you need to fix public services in weeks, not years.